Communications

CONTACT

For all media inquiries, email Chris Floore at cfloore@maconbibb.us or (478) 751-7170.

Office of Communications
700 Poplar Street
Macon, GA 31201

The Office of Communications is responsible for developing and maintaining communication strategies between the Macon-Bibb County government and the community it serves. Communications includes:

Working together, these functions are part of a two-way communication program designed to educate the community about improvement efforts by Macon-Bibb and partner organizations, and provide a way for people to provide feedback and have their questions answered and concerns addressed.

To view videos produced by MaconBibbTV – including Commission Meetings, public forums, and the great work by the government and other organizations to improve the community – click here. To contact Customer Service to ask a question or report an issue, call 478-751-7400 or use SeeClickFix on the Macon-Bibb website or your cell phone. The Office also works directly with local, regional, and national media on coverage, as well as managing social media channels, to better educate people about the newly consolidated government.

To stay informed, check www.maconbibb.tv regularly, follow us on Facebook and Twitter and check the News section of our website for the latest news and announcements.

Through MaconBibbTV, the Office of Communications provides a variety of video services to improve government transparency, feature the work of our departments and partners to improve the community, and more.

All Macon-Bibb Commission Meetings are streamed live online at www.maconbibb.tv and on our Facebook page, and we often Facebook Live events out in the community. Visit MaconBibbTV for all of our feature videos!

Click here to see the current broadcast schedule.

Using SeeClickFix, you can report issues like potholes, illegal dumping, overgrown parks, and blight issues directly to the Macon-Bibb County departments. You will receive an email when the request has been seen and assigned by the department, and when the issue has been resolved. Should the requested issue not be a service provided by Macon-Bibb County, Customer Service will try to refer it to the proper agency for resolution.

Requests can be made and issues reported via Macon-Bibb County’s website and/or the free mobile application. People without online or mobile capabilities can report issues by calling Customer Service at 478-751-7400. SeeClickFix should only be used to report non-emergency issues; if a situation is an emergency, dial 9-1-1.

SeeClickFix is again ranking cities based on the size of cities and the number of open and closures in a certain time frame. They release their first quarter rankings for 2018, and Macon-Bibb County was 5^th in the country for issues reported (3,104) and 3^rd in the country for issues resolved (4,040). A breakdown of requests by department and district is included with the Administrative Update.

The last time SeeClickFix did a monthly ranking announcement was in 2015 and 2016, Macon-Bibb County stayed in the Top 10 in the country for issues resolved. We were ranked 8^th in the country for all of calendar year 2015 with 14,015 issues resolved. In calendar year 2017, 15,479 issues were opened and 14,948 (or 97%) were closed.

The Office of Communications manages or maintains oversight of a variety of social media channels.

Macon-Bibb County

Emergency Management Agency

Animal Welfare

Recreation
The individual recreation centers also have dedicated social media channels.

Mayor Reichert’s Office

Historic Bowden Golf Course

Macon-Bibb Youth Commission

Council of Clergy

The Office of Communications works very closely with local, regional, and national media to ensure complete, accurate, and timely coverage of Macon-Bibb County and its partners. Below are links to our local news outlets.

Chris Floore, Chief Communications Officer

Denise Mercer, Public Relations Specialist

Rachel Gambill, Communications Specialist

Shan Towns, Customer Service Representative