In January, Macon-Bibb was again ranked as one of the top in the country using SeeClickFix to resolve issues reported by the public. The rankings are now divided by population with cities having about 150,000 residents and fewer in one group and cities with about 150,000 people and more in another. Macon-Bibb earned the TOP spot in the first category with 2,009 issues resolved.

“These numbers speak very highly of our departments and their responsiveness to the needs of our community,” says Chris Floore, Assistant to the County Manager for Public Affairs. “It’s more than just the total number of issues resolved, though; it’s about how much we’re doing for people. We resolved 1.6 issues per person, while Washington, DC in the top spot resolved 0.5 issues per resident.”

To read the full blog announcement from SeeClickFix, click here.

We have requested that Macon-Bibb be ranked in the 150,000+ category in the future since our population is about 154,000. That would have made us fourth in the nation, and only seven issues behind third place. All three cities ahead of Macon-Bibb in this category are significantly larger, with Richmond, VA (third place) having 214,000 people and 2,009 issues resolved; Oakland, CA (second place) having 406,000 people and 2,759 issues resolved; and Washington, DC (first place) having 658,000 people and 3,969 issues resolved.

Since July 2015, SeeClickFix has ranked the top 30 cities in America by the number of issues resolved, and Macon-Bibb has spent most of the time in the Top 10, broken into the Top 5 in December 2015, and earned a Top 10 for all of 2015.

In addition to the rankings, SeeClickFix used Macon-Bibb’s success with the system registering people for new garbage and recycling carts in its year in review graphic. We have also been featured in 2015 on several blogs and videos produced and promoted by SeeClickFix, as well as having the opportunity to present at a national conference and on a national webinar on how to use technology to help the public.

About SeeClickFix
Using SeeClickFix, people can report issues like potholes, illegal dumping, overgrown parks, and blight issues directly to the Macon-Bibb County departments. They will receive an email when the request has been seen and assigned by the department, and when the issue has been resolved. Should the requested issue not be a service provided by Macon-Bibb County, Customer Service will try to refer it to the proper agency for resolution.

Requests can be made and issues reported via Macon-Bibb County’s website and/or the free mobile application. People without online or mobile capabilities can report issues by calling Customer Service at 478-751-7400. SeeClickFix should only be used to report non-emergency issues; if a situation is an emergency, dial 9-1-1.

Below is a list of just some of the issues people can report with SeeClickFix.

SeeClickFix in Macon-Bibb County

About the Office of Public Affairs
The Office of Public Affairs includes Customer Service, Public Relations, and MaconBibbTV. Working together, these three functions are part of a two-way communication program designed to educate the community about improvement efforts by Macon-Bibb and partner organizations, and provide a way for people to provide feedback and have their questions answered and concerns addressed.

To view videos produced by MaconBibbTV – including Commission Meetings, public forums, and the great work by the government and other organizations to improve the community – click here. To contact Customer Service to ask a question or report an issue, call 478-751-7400 or use SeeClickFix on the Macon-Bibb website or your cell phone. The Office also works directly with local, regional, and national media on coverage, as well as managing social media channels, to better educate people about the newly consolidated government.

To stay informed, check www.maconbibb.tv regularly, follow us on Facebook, Twitter, and Instagram, and check the News section of our website for the latest news and announcements.