Since July 2015, SeeClickFix has ranked the top 30 cities in America using its online and mobile application to help people resolve issues. Each month, the Top 30 Fixer Cities are announced, ranked by the number of issues resolved. In July, Macon-Bibb was ranked 12th out of the hundreds of cities using it by resolving 790 issues. In August and September, Macon-Bibb made it into the top 10, earning a rank of 7 by resolving 1,212 and 1,083 issues, respectively.
Using SeeClickFix, people can report issues like potholes, illegal dumping, overgrown parks, and blight issues directly to the Macon-Bibb County departments. They will receive an email when the request has been seen and assigned by the department, and when the issue has been resolved. Should the requested issue not be a service provided by Macon-Bibb County, Customer Service will try to refer it to the proper agency for resolution.
Requests can be made and issues reported via Macon-Bibb County’s website and/or the free mobile application. People without online or mobile capabilities can report issues by calling Customer Service at 478-751-7400. SeeClickFix should only be used to report non-emergency issues; if a situation is an emergency, dial 9-1-1.
Below is a list of just some of the issues people can report with SeeClickFix.
SeeClickFix in Macon-Bibb County
|Business Development Services||Abandoned/junk vehicles
Vacant lot issues
|Traffic signal repair
Traffic sign repair
|Parks & Beautification||Alley cleaning
|Passive park issues
|Public Works||Road cave-ins & sinkholes
|Solid Waste||Dead animal pickup
Garbage cart request/repair
|*List is only a sampling of issues. For a complete list, visit SeeClickFix.|
SeeClickFix is a place-based reporting platform which allows residents to document neighborhood concerns and improvements alike, ranging from litter to damaged sidewalks to missing garbage carts. Using this real-time, online reporting system can increase productivity, efficiency, and transparency for many city services and departments.
SeeClickFix is very user-friendly, utilizing drop down selection menus and simple clarifying questions. When submitting issues via mobile app, for example, residents can select from a list of issues and provide a description, including location and picture. Once the resident submits an issue, anyone ‘watching’ the area will receive an alert. Representatives in the departments can then acknowledge the service request, route it to the person, and update the request—and residents following the issue—once it’s been resolved.
About the Office of Public Affairs
The Office of Public Affairs includes Customer Service, Public Relations, and MaconBibbTV. Working together, these three functions are part of a two-way communication program designed to educate the community about improvement efforts by Macon-Bibb and partner organizations, and provide a way for people to provide feedback and have their questions answered and concerns addressed.
To view videos produced by MaconBibbTV – including Commission Meetings, public forums, and the great work by the government and other organizations to improve the community – click here. To contact Customer Service to ask a question or report an issue, call 478-751-7400 or use SeeClickFix on the Macon-Bibb website or your cell phone. The Office also works directly with local, regional, and national media on coverage, as well as managing social media channels, to better educate people about the newly consolidated government.