In early April, SeeClickFix announced its rankings for January – March 2019. In the Large Cities category, Macon-Bibb County ranked 2nd for both Most Engaged with 3,144 requests crested and Most Responsive with 3,977 requests closed.
Using SeeClickFix, people can report issues like potholes, illegal dumping, overgrown parks, and blight issues directly to the Macon-Bibb County departments. They will receive an email when the request has been seen and assigned by the department, and when the issue has been resolved. Should the requested issue not be a service provided by Macon-Bibb County, Customer Service will try to refer it to the proper agency for resolution.
“We’re constantly trying to give people better, easier access to the services their government provides because that’s what people deserve,” says Chris Floore with Macon-Bibb’s Office of Public Affairs. “All the credit for this recognition goes to our Customer Service division, the great people helping log and close requests, and, most especially to the employees and crews that are fulfilling the requests and resolving the issues.”
This recognition follows several others earned by the Office of Public Affairs in the past year, including: two from PRDaily for the Women of Macon-Bibb Instagram Campaign and Public Affairs Annual Report; two from the National Association of County Information Officers for the Tropical Storm Irma Debris Collection Infographic and for departmental logos; and Chris Floore being named one of the top three Government Communicators in the country by PRNews and included on ELGL’s annual Traeger List of Top Local Government Influencers for the third consecutive year.