***Implementation will cause temporary service reductions***
The Georgia Department of Revenue (DOR) is installing a new state-of-the-art system, Georgia Driver Record and Integrated Vehicle Enterprise System (DRIVES), to upgrade and modernize the vehicle registration and titling system. The new Georgia DRIVES system will enable more self-service options, improve customer service, and enhance data integrity.
Beginning May 22, some online vehicle services will be reduced in preparation for the system upgrade. Implementation of the new system will require the vehicle registrations and titling services to be unavailable from noon on May 23 until 8:00 a.m. on May 28. During June, customers may experience longer than normal wait times when visiting the tag office. Vehicle owners with renewal dates in May and June who normally renew in person are encouraged to do so prior to May 20 to avoid delays.
“Our office wants to continue providing excellent customer service leading up to the Memorial Day launch of the Georgia DRIVES system, which will improve efficiencies both in Macon-Bibb County and throughout the State. It is important for residents to be aware of the services that will not be available leading up to Memorial Day and for them to plan accordingly, said S. Wade McCord, Tax Commissioner.”
What to expect from Noon on Thursday, May 23 until 8:00 a.m. Tuesday May 28:
- The Macon-Bibb County Tag Office will not be able to process transactions.
- All online motor vehicle related services including online tag renewal services will be offline May 22–27.
- Motor Vehicle Self Service Kiosks will be offline May 20–30.
- The Motor Vehicle Division will only be able to process Trip Permit transactions at the DOR Southmeadow facility. All other transactions including International Fuel Tax Agreements (IFTA) and International Registration Plans (IRP) will be unavailable.
How this will impact Georgia customers and drivers:
- In the first month of the DRIVES system, walk-in customers may experience delays and longer than normal wait times. To avoid such delays, Georgia residents with May and June renewal dates are encouraged to renew prior to Monday, May 20.
- Customers and dealers seeking to conduct any title transactions should complete their business at a county tag office prior to Thursday, May 23.
- Dealers will be able to initiate electronic title and registration (ETR) transactions and issue temporary operating permits (TOPs) over Memorial Day weekend.
- Law enforcement will still have access to motor vehicle records through a statewide backup file.
- The Department of Driver Services will not be affected.
Please visit our county tag website at www.maconbibbtax.us for more information on upcoming scheduling changes.