Macon-Bibb nationally ranked for customer service in March

by | Apr 19, 2016 | Community News, News

In March, Macon-Bibb was ranked second in the country for total issues resolved for cities with 150,000 or more people. More than 2,100 issues were resolved, and the only city to have more was Detroit, MI.

This is very impressive considering Detroit has more than four times Macon-Bibb’s population but only closed abut 600 more issues. With its much larger population, Detroit only closed one issue for every 167 people, while Macon-Bibb closed one issue for every 45 residents.

To read the full blog and see the other cities ranked,
click here.

Since these monthly rankings began in July 2015, Macon-Bibb has been in the Top 10 all but one month. For all of 2015, we ranked #8 with more than 14,000 issues resolved.

In addition to the rankings, SeeClickFix used Macon-Bibb’s success with the system registering people for new garbage and recycling carts in its year in review graphic. We have also been featured in 2015 on several blogs and videos produced and promoted by SeeClickFix, as well as having the opportunity to present at a national conference and on a national webinar on how to use technology to help the public.

About SeeClickFix
Using SeeClickFix, people can report issues like potholes, illegal dumping, overgrown parks, and blight issues directly to the Macon-Bibb County departments. They will receive an email when the request has been seen and assigned by the department, and when the issue has been resolved. Should the requested issue not be a service provided by Macon-Bibb County, Customer Service will try to refer it to the proper agency for resolution.

Requests can be made and issues reported via Macon-Bibb County’s website and/or the free mobile application. People without online or mobile capabilities can report issues by calling Customer Service at 478-751-7400. SeeClickFix should only be used to report non-emergency issues; if a situation is an emergency, dial 9-1-1.

Below is a list of just some of the issues people can report with SeeClickFix.

SeeClickFix in Macon-Bibb County

Department Reportable Issues*
Business Development Services Abandoned/junk vehicles

Burned house

Home repairs

Abandoned/dilapidated house

Vacant lot issues

Yard issues

Facilities Management Lighting

Street Painting

Traffic signal repair

Traffic sign repair

Parks & Beautification Alley cleaning

Right-of-way cutting

Passive park issues

Street sweeping

Public Works Road cave-ins & sinkholes

Ditch cleaning

Potholes

Sidewalk repair

Solid Waste Dead animal pickup

Garbage cart request/repair

Illegal dumping

Abandoned tires

*List is only a sampling of issues. For a complete list, visit SeeClickFix.

About the Office of Public Affairs
The Office of Public Affairs includes Customer ServicePublic Relations, and MaconBibbTV. Working together, these three functions are part of a two-way communication program designed to educate the community about improvement efforts by Macon-Bibb and partner organizations, and provide a way for people to provide feedback and have their questions answered and concerns addressed.

To view videos produced by MaconBibbTV – including Commission Meetings, public forums, and the great work by the government and other organizations to improve the community – click here. To contact Customer Service to ask a question or report an issue, call 478-751-7400 or use SeeClickFix on the Macon-Bibb website or your cell phone. The Office also works directly with local, regional, and national media on coverage, as well as managing social media channels, to better educate people about the newly consolidated government.

To stay informed, check www.maconbibb.tv regularly, follow us on Facebook, Twitter, and Instagram, and check the News section of our website for the latest news and announcements.

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