Macon-Bibb nationally ranked for customer service in March

by | Apr 19, 2016 | Community News, News

In March, Macon-Bibb was ranked second in the country for total issues resolved for cities with 150,000 or more people. More than 2,100 issues were resolved, and the only city to have more was Detroit, MI.

This is very impressive considering Detroit has more than four times Macon-Bibb’s population but only closed abut 600 more issues. With its much larger population, Detroit only closed one issue for every 167 people, while Macon-Bibb closed one issue for every 45 residents.

To read the full blog and see the other cities ranked,
click here.

Since these monthly rankings began in July 2015, Macon-Bibb has been in the Top 10 all but one month. For all of 2015, we ranked #8 with more than 14,000 issues resolved.

In addition to the rankings, SeeClickFix used Macon-Bibb’s success with the system registering people for new garbage and recycling carts in its year in review graphic. We have also been featured in 2015 on several blogs and videos produced and promoted by SeeClickFix, as well as having the opportunity to present at a national conference and on a national webinar on how to use technology to help the public.

About SeeClickFix
Using SeeClickFix, people can report issues like potholes, illegal dumping, overgrown parks, and blight issues directly to the Macon-Bibb County departments. They will receive an email when the request has been seen and assigned by the department, and when the issue has been resolved. Should the requested issue not be a service provided by Macon-Bibb County, Customer Service will try to refer it to the proper agency for resolution.

Requests can be made and issues reported via Macon-Bibb County’s website and/or the free mobile application. People without online or mobile capabilities can report issues by calling Customer Service at 478-751-7400. SeeClickFix should only be used to report non-emergency issues; if a situation is an emergency, dial 9-1-1.

Below is a list of just some of the issues people can report with SeeClickFix.

SeeClickFix in Macon-Bibb County

Department Reportable Issues*
Business Development Services Abandoned/junk vehicles

Burned house

Home repairs

Abandoned/dilapidated house

Vacant lot issues

Yard issues

Facilities Management Lighting

Street Painting

Traffic signal repair

Traffic sign repair

Parks & Beautification Alley cleaning

Right-of-way cutting

Passive park issues

Street sweeping

Public Works Road cave-ins & sinkholes

Ditch cleaning


Sidewalk repair

Solid Waste Dead animal pickup

Garbage cart request/repair

Illegal dumping

Abandoned tires

*List is only a sampling of issues. For a complete list, visit SeeClickFix.

About the Office of Public Affairs
The Office of Public Affairs includes Customer ServicePublic Relations, and MaconBibbTV. Working together, these three functions are part of a two-way communication program designed to educate the community about improvement efforts by Macon-Bibb and partner organizations, and provide a way for people to provide feedback and have their questions answered and concerns addressed.

To view videos produced by MaconBibbTV – including Commission Meetings, public forums, and the great work by the government and other organizations to improve the community – click here. To contact Customer Service to ask a question or report an issue, call 478-751-7400 or use SeeClickFix on the Macon-Bibb website or your cell phone. The Office also works directly with local, regional, and national media on coverage, as well as managing social media channels, to better educate people about the newly consolidated government.

To stay informed, check regularly, follow us on Facebook, Twitter, and Instagram, and check the News section of our website for the latest news and announcements.

Recent News

Commissioners earn state certification

Commissioners earn state certification

Macon-Bibb County Commissioners Paul Bronson, Raymond Wilder, and Bill Howell were recognized by the Association County Commissioners of Georgia (ACCG) for becoming Certified County Commissioners after completing the requirements of the Lifelong Learning Academy. They...

Main Street Christmas Lights Extravaganza returns for the holidays

Main Street Christmas Lights Extravaganza returns for the holidays

Get ready for some holiday cheer to light up your life once again! The Main Street Christmas Lights Extravaganza is returning Friday, November 26 to Downtown. The event starts at 6:00 p.m. with a live concert by Macon Pops at the intersection of Poplar Street and...

Ryland Environmental to begin delivering carts

Ryland Environmental to begin delivering carts

On Monday, November 29, Ryland Environmental will begin delivering new trash and recycling carts. Each resident will receive the number of carts they are currently paying for. The new carts are being delivered as part of the transition to Ryland taking over solid...

Macon-Bibb celebrates, remembers Michael MacCarthy

Macon-Bibb celebrates, remembers Michael MacCarthy

To remember the legacy left behind by Michael MacCarthy, Mayor Lester Miller proclaimed November 16 as Michael McCarthy Day in Macon-Bibb County. The proclamation was read by Mayor Pro Tem Seth Clark at the Commission Meeting on Tuesday, November 16.  MacCarthy was an...

Historic Bowden hosts Birdies for Brookdale

Historic Bowden hosts Birdies for Brookdale

The day after Thanksgiving is typically packed with shopping, but this is the perfect year to try something different for a good cause! The Birdies for Brookdale Golf Tournament is happening at 10:00 a.m. on Friday, November 26, 2021, at Historic Bowden Golf Course...

Bringing awareness to lung cancer

Bringing awareness to lung cancer

In an effort to bring awareness to lung cancer, Mayor Lester Miller proclaimed November as Lung Cancer Awareness Month. On November 15, Mayor Miller presented the proclamation to staff at Atrium Navicent Health’s Peyton Anderson Cancer Center.   The American Cancer...

Macon-Bibb recognizes Prematurity Awareness Month

Macon-Bibb recognizes Prematurity Awareness Month

One in ten babies born in the United States is premature, which means they are born before 37 weeks of pregnancy. These babies miss out on the crucial growth and development of their final weeks in the womb. Georgia’s prematurity rate is 11.7%, according to the 2020...

December 6 proclaimed as Savion Wright Day

December 6 proclaimed as Savion Wright Day

On November 18, Mayor Lester Miller presented Savion Wright with a proclamation. Wright is a Rutland High School 2017 graduate and a product of Communities in Schools, a nonprofit organization whose mission is to surround students with a community of support.   ...

NewTown Macon hosts Shop Small Sticker Hunt on Small Business Saturday

NewTown Macon hosts Shop Small Sticker Hunt on Small Business Saturday

From NewTown Macon: NewTown Macon has partnered with downtown businesses to offer customers a chance to win a $500 shopping spree this holiday season. On Small Business Saturday, November 27, businesses will hide limited edition stickers designed by local artist, Mama...

Thanksgiving week Government hours, trash pickup schedule

Thanksgiving week Government hours, trash pickup schedule

Macon-Bibb County government offices and the court system will be closed Thursday, November 25, and Friday, November 26 for Thanksgiving. Emergency services will continue to operate as normal those days.   Trash and recycling service provided by Waste Management and...