Shandel Graham

Shandel Graham




700 Poplar St
PO BOX 247
Macon, GA 31201
P: (478) 751-7500

The Macon-Bibb County E-911 Center is committed to enhancing the quality of life of every person in Macon-Bibb County, by receiving and processing 911 emergency calls, as well as non-emergency calls, and dispatching police, fire and medical services in a timely, efficient, personable and professional manner.

We will accomplish our mission through equitable service to the community. We recognize the importance of each citizen and each employee as an individual and as an integral part of our team there by helping to save lives, protect properties, and assist the public; thus making Macon-Bibb County a SAFER community in which to live, work, and visit.

Helpful Tips When Dialing 911

When you are in a crisis situation, stay calm, and answer the questions asked by our Communications Officer. The quicker we can determine the nature of your service request – the quicker help will arrive. Our Communications Officers are skilled in multi-tasking so as soon as the urgency of your situation is determined the appropriate public safety entity is dispatched and/or notified. The Communications Officer may continue to ask questions in an effort to ensure the responding units are aware of all possible circumstances surrounding the emergency so please provide answers to the questions that are asked or you.

Be prepared to answer (at a minimal) the following basic questions:

  1. Where is your emergency?
  2. What is your emergency?
  3. How did the emergency occur?
  4. When did the emergency occur?
  5. What is your name?
  6. What is the phone number you are calling from?